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Can we get the discount 3% for available refs and 2% for one bebore delivery in 1 PO?
1 Order is only applied 1 payment incentive which is 2% or 3% can not be both. In addition, 3% incentive can only be applied when customers settle...
How long does it take for Material Creation?
The average time line to create new reference in systems is from 3 to 15 working days depending on status of each reference. Please help to contact...
SE inform my order completed and request release goods. Can I make cancellation or not. Let me know how penalty fee for cancellation?
According to our commercial logistics offer, 20% of penalty will be charged in case customer want to cancel order after 2 working days since order...
Can release partial?
According to SE Vietnam Commercial Logistics Offer, maximum partial releasing of orders is 4 times. But minimum value for partial releasing request...
Can end-user buy product directly from Schneider Electric Vietnam?
In case end-user or non-partner agreement customer would like to buy products directly from Schneider Electric Vietnam. We will prepare a contractor's...
After placing orders, how can I check the status of them to know when goods are available?
Since the order date, Order Acknowledgment will be sent out within 3 working days for your checking. The estimated delivery time will be mentioned...
What should I do if I can not order some items via MySE?
For items customers can not place via MySE, you can input your request to field named "Note" on mySE, Orders Processing team will check and add into...
If today I place an order > USD 1,000, can I revise it tommorrow?
According to SE Vietnam Commercial Logistics Offer, Customer is allow to revise order within 48hrs since order date
Why can SE issue invoice on the first working day of every month ?
The accountant close the period to run the report so we can not issue invoice.
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