Quality Team Leader

Key responsibilities:

 

1. ISO 9001: 2000 Quality Management System (QMS)

• Responsible to the conformity to ISO requirement
• Follow-up all Quality files such as Quality Manual Organization Files, Procedures, Instructions & Forms, create, review, revise and update quality system
• Follow-up all Industrial files such as Product. Definition file, Manufacturing file, Process Facility file, Standard file, update and  execute industrial techniques required
• Coordinate with BVQI for surveillance periodically and audit
• Supervise calibration of tools and equipment

 

2. New reporting, KPI and QCSS

• OTD for Schneider Electric
• CCC (Customer Care Center), Schneider Electric indicator
• Non Quality Report for Vietnam
• Monthly Survey and QCSS

 

3. Quality Information Issues

• Receive Quality Info (QI) from Quality Network (SEA Corporate)
• Take necessary action basing on QI action request
• Follow up & response QI
• Communicate to Quality Network for Quality issue in Vietnam

 

4.  Warranty Product Return

• Communicate to customer to get/ clarify data of returned products
• Coordinate with service/3rd party to investigate defective products (if necessary)
• Key in data into GRAP for warranty products
• Follow up GRAP ticket for RTE case to reply customer
• Run CAR (Ez ticket) process efficiency

 

5. Quality & 6 Sigma Project

• Involve into procedure to improve process SEA project review
• Implement 6 sigma projects

 

6. Technical Support and analysis

• Support customers for technical inquiries
• Analyze technical problem which affect quality of Schneider Electric's products
• Assist CCC to resolve customer's complaints relating to product's quality

 

 

Requirements:

 

• University degree- Electrical Engineering
• Experience in QMS (ISO 9001: 2000) quality system, Customer Management Relation (CRM), Customer Support
• Problem solving & analysis
• Management & document control
• Experience about Quality Assurance (ISO 9001: 2000)
• 3 years experience working in team leader/ manager position in global company
• Good understanding of the distribution market, distributors & dealers, suppliers’ customers, competitors and market development
• Proficiency in both written and oral English and Vietnamese
• Good communication, ability to work under high pressure
• Good computer proficiency
• Good selling, marketing and analysis skills
• Customer-oriented

Apply before December 31st, 2009